Minimize Staff Training Cost
Our chatbot system is designed to learn and analyze your customer question and goal. The system need only be trained of the conversation task once before it ready to automate the task.
As a result, organization no longer need to train and invest heavily in staff training continuously.
24/7 Customer Support
With support availability at any time of the day will benefit the organization and business as customers do not have to wait for their question or issue to get answered and resolved.
Easy To Scale
Employing a software system is more manageable to organizations compared to having large teams of customer support that needs to be put more resource in managing and supervising them.
As business and organization grows, scaling up customer service department will no longer be a heavy tax to the operation cost.
Eliminate Human Error
Human error while providing customer support would lead to a bad experience to the user and become inconvenience to the organization to oversee the incident.
Having a chatbot system that able to choose precise answer to a particular question automatically would greatly elevate the quality of customer support and services.
Consistent User Experience
With an automated system, a high degree of customer service quality can be served consistently at any point of time. Not only that, user sentiment and view toward the support service can be measured to improve the system itself and deliver better support over time.
Accessible via Messaging Apps
Organization no longer required to build a support and services channel for their customer to reach to. With MesinChat multi-platform support such as WhatsApp and Telegram, customer can contact directly through the messaging apps.
This promotes a better accessability to the users and encourage them to interact with the chatbot system.
